一个软件内涵盖全部支持渠道
LiveAgent 的客服软件整合了多个沟通渠道并提供接近 200 项功能。
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
功能强大的
Ticket软件
Ticket软件
记录每一个客户的情况和每一条对话不是一项容易的工作。安装 LiveAgent的Ticket软件和服务台可以解决这一难题，让您集中精力处理企业核心事项。LiveAgent 可将所有邮箱地址合并在一个通用邮箱内，并且由于其可以创建无限数量的部门、标签并具有延迟标签的功能，邮箱非常便于管理。所有渠道的沟通都可以“转换”为Ticket，这样对话、邮件和呼叫都会出现同一个界面。
建立客户关系
获得忠实客户
提高转换率和销量
无限的邮箱地址
实用的
在线聊天
在线聊天
67%的客户都希望企业在网站设置实时对话工具，这样就能轻松获取信息并解答疑问。安装实时对话软件，可以拉近与客户的距离，也可以实时了解客户输入的聊天内容，提升回复速度。另外还能实时看到谁在使用对话工具、谁在排队、谁在浏览网站等。点击按钮，轻松开启实时对话。
整合
呼叫中心
呼叫中心
只需使用一个客服软件 LiveAgent，就可以通过电话或视频联系客户。功能丰富的云呼叫中心可支持多种设备，包括普通硬件电话、软件电话和使用浏览器进行的计算机端呼叫。只需连接喜欢的VoIP供应商，就能通过语音提供技术服务。还需要额外服务？LiveAgent会帮您搞定，我们还能提供视频电话。
部门数量无上限
永久保存
会话记录
会话记录
全天候客户服务
实时在线聊天
离线时依然能够解答客户疑问。
包含的客户服务类别
创建多个知识库、客户论坛或设置常见问题，即使客服离线，客户也能自行找到答案。当遇到问题时，约70%的客户在联系客服前会首先自己寻找答案。客户端设置简单易操作，您也可以创建多个知识库，使之与您的品牌或企业设计相匹配。建议和反馈调查对客户也很重要，因为他们可以借此获得多种联系渠道。
连接
社交媒体
社交媒体
快速连接您的Facebook、Twitter、或Instagram账户，直接通过服务台解答客户疑问。无需打开单独页面，在LiveAgent的统一界面就能回复评论和动态。不仅能够节约时间和金钱，还能提高客服效率。
提供一流的客户服务
连接Facebook、Instagram和Twitter账户
缩短回复时间
获得竞争优势
最实惠的软件
LiveAgent 的免费套餐可以提供免费知识库等多种功能。付费套餐价格实惠，享受更多功能。
Ticket
适合小企业和专业营销人员
Ticket+聊天
适合小企业和专业营销人员
FAQ
What is customer support software?
Customer support software is a system where all your customer inquiries are gathered from multiple channels if not all of them. Moreover, it has all the features to assist your customer service/support to provide help to your website visitors/customers.
How to choose the best customer service software for you?
When choosing the right customer service software for your company, you need to evaluate a few factors beforehand. Start with writing down what your company's needs and preferences are. After that, start researching. The best way is to research on review platforms such as G2 or Capterra. This way, your company can narrow down the list efficiently. The next step is to compare features, design, and pricing, which will help you determine the top software, if not the winner. Our last tip is to test the software. Try it out for a couple of days/weeks and see if your customer service can effectively navigate and use the system before purchasing a subscription.
What are the three types of customer service?
These days, there are a lot more types of customer service than three. Here are just a few: live chat, forums, self-service, calls, emails, SoMe. Since customers are everywhere, it is essential to provide support on multiple channels, if not all of them. Customer service software is the best solution to assist your customers online efficiently and effectively.
What is the best free or low-cost online customer support platform for a budget-conscious startup?
LiveAgent is a customer service software that offers three subscriptions for businesses with different needs. If you are looking for a low-cost subscription, then a Ticket subscription will be the best option for you. Feel free to try it out for free to test all the available features. We also have a free account forever that might be just suitable for your startup. If you want to know more, head to our pricing page.
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