Klaus是客服质量保证和对话回顾软件，便于内部给予客服团队反馈。Klaus的内部打分等功能有利于提高客服团队的工作质量。
LiveAgent 添加Klaus便于给团队提供反馈。添加激活之后，可以在内部下载LiveAgent 工单。您可以根据不同的标准进行打分，也可以评判工单质量并了解客服不足之处。
Klaus是一个平台，允许经理/主管对公司的客户支持或服务的表现作出评价。
集成Klaus将帮助您更好地了解代理的表现，并使您能够有效地向您的团队提供反馈。
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