M4Markets如何通过LiveAgent提供AI驱动的支持
了解M4Markets如何通过LiveAgent的AI聊天机器人和自动化功能减少代理工作量并将国际参与度提高80%。
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Small business
Affordable ticketing platform for smaller support teams
$15
per agent/month billed annually- Ticketing
- Live chat
- Knowledgebase
- Customer Portal
- Contact forms
- Automation rules
- Integrations
- Multiple language support
- AI Answer Assistant
- AI Chatbot
Medium business
A versatile and balanced plan for full-scale customer support
$29
per agent/month billed annually- Everything in Small plan
- Call center & IVR
- Time Rules
- Reports
- Proactive chat invitations
- Agent ratings
- Sound configuration
- Service levels (SLA)
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Large business
An all-inclusive plan with all features and capabilities
$49
per agent/month billed annually- Everything in Medium plan
- SSO
- Custom roles
- Time tracking & Audit log
- Audit log
- X
- Viber
- Telegram
Enterprise
A full-scale solution with extra support & exclusive services
$69
per agent/month billed annually- Everything in Large plan
- Almost unlimited
- Dedicated account manager
- Priority support
- Assisted channels integration
- Branding Free
- Custom billing setup
- Service review call and reports
- Scheduled release management
30 days free trial
No credit card required
Upgrade & pay as you go
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Compare plans
Check out our plan comparisons and select the best one for you
Small business | Medium business | Large business | Enterprise | |
|---|---|---|---|---|
$19
/month | $35
/month | $59
/month | $85
/month | |
| Pricing | ||||
Per agent/month billed annually Annual pricing is billed yearly and calculated based on the number of agents you add to the system. If you add more agent seats during the year, a top-up request will be generated at the same reduced rate. | $15 | $29 | $49 | $69 |
Per agent/month billed monthly Monthly pricing is billed monthly and calculated based on the number of agents you add to the system. If you add more agent seats during the month, a top-up request will be generated at the same reduced rate. | $19 | $35 | $59 | $85 |
| Communication channels | ||||
Customer Portal Gives you the opportunity to create an unlimited amount of separate customer portals, where each one of them can have its own unique design, settings, and content. | ||||
Contact forms – Contact us buttons Customizable contact buttons that can be embedded on your website | 3 | 10 | 50 | 200 |
Contact forms – In page Full contact forms that can be embedded directly in web pages | 3 | 10 | 50 | 200 |
Slack notifications Receive a Slack notification every time you receive a new ticket or a ticket response in LiveAgent. | ||||
Customer forum Create an online community forum for your users. Empower them to ask questions, provide answers, and lead discussions. | ||||
Email ticketing – Incoming email accounts Smart email ticketing ensures no emails get lost or remain unanswered. Our ticketing system also prevents duplicate responses with the agent collision detection feature. | 3 | 10 | 150 | 500 |
Email ticketing – Outgoing email accounts Smart email ticketing ensures no emails get lost or remain unanswered. Our ticketing system also prevents duplicate responses with the agent collision detection feature. | 3 | 10 | 150 | 500 |
Live chat button Gain customer trust and boost sales with personalized, real-time live chat support. | 2 | 5 | 50 | 100 |
Proactive chat invitations Automatically invite visitors to chat based on their behavior | ||||
Call center Utilize call center to efficiently manage and handle customer interactions. | ||||
Feedback buttons Encourage customers to send you new ideas and Feedback for future development. | ||||
Viber Respond to Viber messages directly from your LiveAgent dashboard. | $39/month | $39/month | ||
X Monitor unique keywords and respond to Tweets that require action. All responses made from LiveAgent are sent as Tweets. | $39/month | $39/month | ||
Facebook Respond to Facebook messages, posts, comments, or mentions directly from LiveAgent. | $39/month | $39/month | ||
Instagram Integration with Instagram Direct Messages for customer support. Instagram integration is not possible without having Facebook integration. | $39/month + $19/month | $39/month + $19/month | ||
Telegram Integration with Telegram for customer support. Covers 1-to-1 direct messages only. | 3 bots | 3 bots+ | ||
WhatsApp Integrate your WhatsApp number with your LiveAgent ticketing system and use it to reply to WhatsApp messages within the ticketing system. Note: The integration currently works only with Twilio and 360dialog providers. | $39/month | $39/month | 3 numbers | 3+ numbers |
Video call functionality Increase outbound sales and improve customer satisfaction with our video call feature. Get personal, and don’t forget to smile! | ||||
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