Empower customers with knowledge base software

Create stunning knowledge repositories & FAQs with ease.

  • ✓ No setup fee
  • ✓ Customer service 24/7
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Knowledge base software by LiveAgent

使用知识库软件提供更好的自助服务

知识就是力量。通过创建智能且可自定义的知识库,让客户能够帮助自己,简化代理的日常工作。

LiveAgent是2020年好评最多且,面向中小企业。让您离客户更近,用LiveAgent更快地帮助到他们。

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What is a knowledge base?

A knowledge base is a single source of institutional knowledge that your company provides to customers 24/7 without requiring customer interactions. It is basically a directory full of content, which can help your clients troubleshoot their issues or find information/solutions they seek.

Nowadays, it is quite a popular tool to answer common questions, so the customers don’t need to contact agents and wait in line unnecessarily. Instead, agents can simply answer repetitive questions by creating articles for clients.

LiveAgent’s knowledge base is a part of a self-service portal. Thus, you will not only get to create knowledge base articles, but you can also create forums and allow your customers to track their inquiry statuses and history. 

Knowledge Base / Customer Portal Demo | LiveAgent | Live Agent05:07Youtube video: Knowledge Base / Customer Portal Demo | LiveAgent
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知识库软件是复杂的客户门户的一部分

将您的知识库与论坛,客户反馈和无限制的Ticket历史相结合,以让您的客户满意。

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LiveAgent 整合了杰出的实时对话、Ticket系统和自动化功能,让我们可以为客户提供出色的支持。

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设置知识库软件的4个简单步骤

知识库平台可以在您的整个客户支持中发挥关键作用。

What are the advanced features of the knowledge base?

LiveAgent's internal knowledge base

Internal knowledge base

Knowledge base articles are a great way to provide self-service for your customers 24/7. But, what if you want to offer the same option for your internal team? LiveAgent has got you covered.

LiveAgent’s internal knowledge base function lets you customize an online library that contains information about the onboarding process, company knowledge, events, awards, new promotions, etc.

The internal knowledge base functions the same way as the one for your customers. Thus, you can categorize the topics neatly and have a search box, so your employees can immediately view relevant content.

Having an internal knowledge base tool not only improves your employee productivity and workflows but also enables your customer service team to provide professional assistance without any delays. 

Forum

LiveAgent’s forum is a powerful tool for knowledge sharing between customers. It is an excellent place for customers to engage and help each other troubleshoot their problems and get instant answers.

Moreover, businesses can also create internal forums, which significantly improve team collaboration. For example, the internal forum can be an excellent medium for discussing solutions and proposals with colleagues. Further, the employees can view previous questions that colleagues may already have answered. 

Customer Forum in Customer portal software - LiveAgent
Feedback & suggestions feature in help desk software - LiveAgent

Feedback & Suggestions

Feedback is an essential and inevitable part of every business. Even if you don’t want it, it is still there. Your business should always view user feedback as a tool to improve services/products and grow. Moreover, allowing your clients to provide feedback and suggestions makes them feel heard, ultimately improving customer loyalty.

LiveAgent offers a highly customizable and easy-to-use feedback button, another powerful feature that prompts visitors to give feedback/suggestions. In this way, your company demonstrates that it is open to customer feedback and will strive to meet clients’ needs.

Search widget

It is essential to have a powerful search engine bar so that your customers can find information quickly and easily. Organizing your knowledge base content by category is a great way to make it easy to search, but most customers won’t take the time to do that just to find the relevant article.

Furthermore, it is essential to remember that having quality knowledge base articles is not enough. If visitors cannot find appropriate content, they are likely to contact your customer representatives unnecessarily. So, do not underestimate the quality search functionality inside a knowledge base and check out LiveAgent’s easy-to-use search bar with multiple customization options. 

Search widgets feature in Customer portal software - LiveAgent
Liveagent dashboard

User-friendly dashboard

Having an effective knowledge base is about helping your clients with relevant content. However, you should not forget about your employees as well. Having a user-friendly dashboard in a knowledge management tool is another key feature, which might be often overlooked.

LiveAgent’s interface lets your agents create new articles with little to no training time. Ready to try it out? Try the free demo and see for yourself.

Categories

The whole point of creating an online knowledge base software solution is for it to be easily searchable. However, the more content your business makes, the more it can get chaotic. As a result, LiveAgent allows you to create categories so your customers, and you won’t get lost in the content. 

Customer loyalty and retention - Knowledge Base - LiveAgent
Attachment in articles feature for Knowledge base articles - LiveAgent

Attachments

Customer service departments often need to share file attachments with clients, such as PDFs or video tutorials. This is why it is beneficial to have knowledge management software that accommodates such functionality – so that you no longer have to go through the hassle of sending a google doc through google drive to a customer. Instead, you can simply create a relevant article, which also includes a file attachment. 

多知识库

如果您的公司销售多种产品、品牌或提供多种独立服务,那么多知识库将非常方便。您可以在一个LiveAgent帐户内创建无限数量的知识库,每个知识库都有自己独特的设计、设置和内容。 通过出色的引导,为您的客户提供所需的知识。
Multi knowledge base feature in Customer portal software - LiveAgent
Attachment in articles feature for Knowledge base articles - LiveAgent

强大的WYSIWYG编辑器

创建知识库可以很简单。您要做的就是创建特定类别,方便浏览您的知识库。然后使用内置的WYSIWYG编辑器,在这些类别中填充内容。使用您喜欢的标题、颜色、样式和图片设置内容的风格,为文章创建更好的结构。简单几步,令您的知识库更加便于访问。

A fair knowledge base software

Knowledge means power. However, delivering it to your customers doesn’t have to cost you hundreds of bucks. Our pricing is built with this in mind and that’s why the knowledge base system is a part of our cheapest plan.

14 Day Trial
No Credit Card required
and many more
$9

Small business

  • 无限制的Ticket历史记录
  • 3 email addresses
  • 3 contact forms
  • 1 API key
$29

Medium business

  • Everything in Small, plus
  • 10 email addresses
  • 3 live chat buttons
  • Departments management
$0

免费

  • 7天Ticket历史
  • 1个电子邮件地址
  • 1个对话按钮
  • 1 contact form

LiveAgent的其它核心功能

知识库门户只是冰山一角。借助LiveAgent的多渠道服务台软件,发挥您的全部潜能。
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使用LiveAgent,您的电子邮件、聊天、通话和社交媒体提及的内容将集中在一个通用收件箱中。

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实时对话支持是所有公司成功获取客户的关键策略要素。了解更多…

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构建一个虚拟呼叫中心作为多渠道服务台解决方案的一部分。LiveAgent将来自您的网站或座机的电话集中到一个地方。了解更多…

LiveAgent - all social media channels under one roof

将您的社交媒体配置文件整合到LiveAgent中,直接从您的帐户中回复评论、私信或推文。了解更多…

超过30000家企业的选择不会错

查看我们的成功故事和案例,了解LiveAgent将如何增强您的客户支持并提升业务伙伴的满意度。

为什么选择知识库系统?

70%的客户喜欢在联系客服前寻找答案。只需单击几下即可设置知识库,创建类别和文章,匹配您的公司风格。
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商业利益

即使离线也能提供帮助

无缝的客户服务和关怀

公司内部知识

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客户利益

全天候提供服务

能够自行获取答案

最快的用户支持

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Multi-language support

If your business operates internationally, it can be challenging to provide support without hiring extra customer support agents. LiveAgent’s knowledge base solution is an excellent way to offer a self-service option 24/7 in multiple countries.

All your business needs to do is create essential articles and provide them in languages that require your customer assistance. This solution can improve customer experience and, thus, customer satisfaction.

Depending on your company’s size, you can create a category for each language, or if you need to develop extensive content, we suggest creating multiple knowledge bases. Moreover, you can apply this tactic to your internal company knowledge base.

Thus, if you have a multinational company, you can ensure that your employees stay up-to-date with company news, product/service updates, etc.

企业为什么需要
知识库解决方案?

您最了解您的客户。提供他们所需的信息,关注他们的满意度。
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寻求帮助的不耐烦客户

优秀的知识库文章可为您的客户提供最快的帮助。使用“所见即所得”编辑器起草、设计和编辑所有知识库文章。

迷失和困惑的顾客

迷失的顾客会离开。为避免这种情况,请在支持门户网站中创建FAQ(常见问题)和产品技术指南。

过多的客户支持

您想以有限的资源提供出色的客户服务吗?通过创建知识库减少接收电子邮件和会话的负载。

什么是知识库软件?

知识库软件,通常称为支持文档软件,可以在一个地方捕获、存储和共享所有重要数据,客户可以轻松访问这些数据。这款在线自助数据库为任何需要您产品信息的人提供了最快、最方便的帮助。

即使您的代理不在线也能为您的客户提供支持,所以结构良好的知识库可以为您的公司节省大量资源。

LiveAgent - What is knowledge base software?
Knowledgebase customization in Customer portal software - LiveAgent

如何选择正确的知识库工具

定制选项、创建整齐结构以及轻松添加新内容的能力,是公司在选择合适知识库系统时要考虑的一些主要因素。一款精选的用于知识库管理的软件可以无缝整合到您的其他客户支持渠道中,并为您的客户提供流畅的体验。LiveAgent的知识库软件是客户门户的一部分,该门户也是多渠道服务台软件的一部分。

加入成功企业俱乐部

数以千计的企业通过LiveAgent与客户共享知识,请加入它们。

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一个软件内涵盖全部支持渠道

LiveAgent 的支持库软件整合了多个沟通渠道并提供接近 200 项功能。

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