什么是支持工单?
客户可以使用支持工单向企业发送问题或询问。支持工单是工单系统收到的请求。每个创建的工单都有独一无二的 ID。在客户代表解决工单前工单状态为已打开。它在一个地方存储所有对话信息。
Expert note
提供高效的支持工单是让客户感到满意的关键。使用适当的工具和系统管理所有的通信将减少延迟,提高客户体验。

This text discusses various communication channels for customer service, including personalized email and service desks. Customer satisfaction is an important metric for evaluating company performance. The article also covers resources such as company information, awards and certificates, customer reviews, and learning materials. LiveAgent is highlighted as a popular customer service software with pricing, features, integrations, and alternative solutions listed. The company offers support, data migration, system status, and proposal requests. There are resources for partnering with LiveAgent, such as the alliance program and blog.