客户服务中心

什么是客户服务中心？

A customer service center, also known as a contact center, is a specific part of an organization. The customer service management center is composed of customer representative staff. The main function is to manage all customer contacts. The customer service center is also an important part of customer relationship management.

The customer service center can be compared with the call center. The difference is that the call center primarily focuses on telephone communications. Customer service center handles all types of communication – emails, live chat, calls, or faxes.

A call center integration can be valuable for your company in the long term because it provides a direct line of communication between you and your customers

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