什么是客户服务培训?
如果企业能够超出客户的期待,那么他们提供的就是卓越的客户支持。客户服务培训也被称为 CST,是教客户代理如何使用正面语言、如何回复有价值的信息或如何与愤怒的客户沟通的活动。
他们学会产品或服务的新技巧或新知识,提高客户满意度和忠诚度。客户代表越来越专业,越来越训练有素。它还能帮助企业提高销售、利润并降低成本。
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