什么是 IT 工单系统？
IT 工单系统是帮助台的一部分，帮助顾客更轻松地获得帮助，帮助代理更迅速地回复问题。当顾客向您发送电子邮件、使用实时会话联系代理或其它渠道联系您的企业时，所有沟通都存储在工单内。IT 工单系统管理所有工单，所以它能够帮助您的顾客服务员工保持条理和高效。
Frequently asked questions
什么是 IT 工单系统？
IT 工单系统是通过管理和简化问题解决流程帮助企业恢复内部 IT 支持询问的系统。代理处理的单个问题称为工单，工单能够帮助您了解用户遇到的问题。
IT 工单系统如何工作？
IT 工单系统创建工单，记录您的支持或服务需求沟通。代理能够访问工单，所以能够查看连续的沟通记录。这样代理或客户能够轻松讨论之前提到的某个问题，同时也能回顾问题历史。
LiveAgent 的 IT 工单系统是什么样子？
与LiveAgent 的其它工具一样，您可以在同一个面板内使用 IT 工单系统。您可以访问通用邮箱，询问被分组为不同工单，您可以查看某位顾客的联系历史或报告，分析他们的行为。
Expert note
IT 工单系统帮助管理全部支持需求，提高效率。LiveAgent提供多种支持和服务，包括无限制管理员和自定义门户等功能。
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LiveAgent offers various customer service software, including an IT ticketing system, to streamline support and enhance customer satisfaction. The software also features anonymous communication and customizable priority levels to manage workloads. Additionally, LiveAgent provides resources such as a customer portal and email management software to better serve clients. Signup is free and includes a trial period.
