免费试用

联系人

什么是帮助台联系人?

帮助台联系人会存储客户的基本信息,包括他们的名字、电子邮件、电话号码和其他的个人信息。此外,像LiveAgent这样的帮助台软件使您能够创建自定义联系人字段来存储关于您的联系人的独特信息,比如他们的鞋码或汽车型号。

联系人

您可以在您的联系人中存储什么信息?

LiveAgent的联系人功能可以存储以下客户信息:

  • 名和姓
  • 头像(照片/档案图)
  • 多个电子邮件地址
  • 多个电话号码
  • 时区
  • 性别
  • 公司和职位
  • 语言
  • IP地址
  • 浏览器信息(比如谷歌Chorme)

  • 联系人小组(您分配给他们的联系人小组,比如VIP客户或说西班牙语的客户)
  • 个人备注(可以用来提醒您的内部备注,比如不要在上午11点打电话)
  • 联系人的Ticket(他们通过各种沟通渠道所提交的所有Ticket)
  • 客户信息
联系人

我在哪里可以找到我的联系人?

  1. 登录到LiveAgent
  2. 点击联系人
联系人

要创建一个新的联系人,只需点击橙色的创建按钮。要查看/添加/编辑现有联系人信息,请点击想要的联系人并填写/调整必要的信息。

添加-一个-联系人_LiveAgent

如何创建独特的联系人字段?

  1. 登录到LiveAgent
  2. 点击配置
  3. 点击系统
  4. 点击联系人字段
  5. 点击橙色的创建按钮
联系人

6. 设置自定义联系人字段的代码名称。比如“hair_color”或“country”。请注意,代码只能包含小写字母、数字、连字符或下划线。不允许存在空格。

联系人

7. 为您的自定义联系人字段命名。这一次您可以命名它为“头发颜色”或“国家”,没有任何格式限制。 8. 点击类型并选择最适合您的输入选项。您可以从文本框、列表框、复选框、复选框组或邮政地址中进行选择。 9. 可选:设置自定义联系人字段的描述信息。描述信息可以为您和您的员工提供关于联系人字段的附加信息。 10. 点击可视并选择是否希望自定义联系人字段在创建联系人时可见。 11. 点击创建

或者,您也可以直接在您的联系人中创建一个特有的联系人字段。请遵循以下指示:

  1. 登录到LiveAgent
  2. 点击联系人
  3. 点击想要的联系人
  4. 点击添加字段
  5. 点击创建字段
联系人

6.按照上面的步骤6-11操作。 7. 请注意,如果您没有在步骤10中选择“始终可见”,您将必须点击“添加字段”来查看/选择您将要创建的联系人字段。

为什么通过帮助台联系人功能建立客户档案是有好处的?

更多的专业化服务

创建完整的联系卡片可以帮助您的代理为您的客户提供更好的服务。您收集的信息越多,就越容易为客户的问题提供专业且相关的服务。

比如,假设您在汽车行业工作。一位潜在客户对一辆奔驰AMG感兴趣,但仍在犹豫是否购买。如果您将这些信息记录在一个独特的联系人字段中,那么您就能在未来利用到它。

下次他们联系您时,您就能记住他们感兴趣的车型和品牌,以此给他们留下深刻的印象。这样,他们就不必重复他们的需求,因为大多数客户会认为这是糟糕的客户服务

Create rich customer profiles for free

Save all the essential info about your customers directly inside your help desk for free. Try it today. No credit card required.

Start free 14-day trial

更个性化的服务

创建自定义联系人字段可以帮助您个性化您的销售、营销、和支持工作。比如,我们假设有一位潜在客户联系到您。他们对某一双鞋有价格上的疑问。

潜在买家想知道是否有折扣,以及将来是否会有折扣。将这些信息记录在他们的联系卡上,一旦产品上市销售,您就可以主动联系他们。您可以通过在您的ticketing系统中将Ticket推迟到销售开始。

联系人

您甚至可以更进一步,在他们的联系卡上查看他们的鞋码。然后您可以联系客户,说他们看上了几周的产品终于有折扣了,您现在就有一双符合他们尺寸的。正如客服传奇人物Shep Hyken所说的,这种类型的客户服务正是客户所渴望的——做到极致。更重要的是,通过这种互动,您可以确定您将获得一名忠诚的客户和品牌倡导者。

提高客户满意度

通过个性化且专业的服务打造卓越的客户体验,您会让客户对您的公司感到满意。让他们开心可以带来长久的关系,并提供额外的优势,比如好评,品牌宣传和重复购买。

  • Roman Bosch

    Roman Bosch

    Partly

    It’s a pleasure to have a great portal that improves our customer service.

  • christine preusler

    Christine Preusler

    HostingAdvice

    LiveAgent empowers our agents to provide better, faster, and more accurate support.

  • Karl Dieterich

    Karl Dieterich

    Covomo

    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

  • Hendrik Henze

    Hendrik Henze

    HEWO Internetmarketing

    We have been using LiveAgent since August and we are really satisfied with it.

  • Razvan Sava

    Razvan Sava

    Webmaster Deals

    Since we are using LiveAgent our response time increased by 60%.

  • Taras Baca

    Taras Baca

    XperienceHR

    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

  • user testimonials

    Andrej Ftomin

    TAZAR Group

    I have to say, I have never experienced such a professional customer approach.

  • Matt Janaway

    Matt Janaway

    The Workplace Depot

    We find LiveAgent to be the best live chat solution by far.

  • Viviane Carter

    Viviane Carter

    CSI Products

    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

  • Christian Lange

    Christian Lange

    Lucky-Bike

    With LiveAgent we’re able to give our customers support wherever they are.

  • Jens Malmqvist

    Jens Malmqvist

    Projure

    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

  • user testimonials

    Catana Alexandru

    Websignal

    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

  • JanWienk

    Jan Wienk

    All British Casino

    With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

  • Allan Bjerkan

    Allan Bjerkan

    Norske Automaten

    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

  • Sissy Böttcher

    Sissy Böttcher

    Study Portals

    We like it because it is easy to use and offers great functionality, such as useful reporting features.

  • Peter Koning

    Peter Koning

    TypoAssassin

    We love LiveAgent - it makes supporting our customers easy.

  • user testimonials

    Aranzazu F

    Factorchic

    We like to offer our customers the best support experience. That’s why we chose LiveAgent.

  • Rick Nuske

    Rick Nuske

    MyFutureBusiness

    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

  • Vojtech Kelecsenyi

    Vojtech Kelecsenyi

    123-Nakup

    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

  • Rafael Kobalyan

    Rafael Kobalyan

    Betconstruct

    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

  • Martin Drugaj

    Martin Drugaj

    Atomer

    We’ve been using LiveAgent since 2013. We can't imagine working without it.

  • Ivan Golubović

    Ivan Golubović

    AVMarket

    It's a cost-effective solution that can help you with a large amount of support requests via different channels.

  • user testimonials

    Rustem Gimaev

    Antalya Consulting Language Center

    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

  • Randy Bryan

    Randy Bryan

    tekRESCUE

    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

  • Timothy G. Keys

    Timothy G. Keys

    Marietta Corporation

    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

  • user testimonials

    Mihaela Teodorescu

    eFortuna

    The support team always responded promptly with quick to implement solutions.

  • Hilda Andrejkovičová

    Hilda Andrejkovičová

    TrustPay

    It helps us categorize the nature of the tickets and statistically track what our clients need most.

  • user testimonials

    Alexandra Danišová

    Nay

    We see LiveAgent as a great tool for communicating with customers.

  • user testimonials

    Samuel Smahel

    m:zone

    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

  • David Chandler

    David Chandler

    Volterman

    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

更多销售额

您的客户对您的服务和营销工作越满意,他们购买的东西就越多。他们还能通过向别人推荐您的企业,并与家人和朋友分享他们的积极体验来吸引新的客户。因此,如果您始终如一地提供卓越的客户服务,您将打造一个完美的循环,您的快乐、忠诚的客户将带来新的客户,不断为您的业务带来新的收入

知识库资源

想了解更多关于联系人字段的信息吗?我们的知识库,学院和博客涵盖了您需要知道的一切。

LiveAgent Product Tour

准备好设置联系人了吗?

通过帮助台联系人卡片,您会发现提供专业且个性化的服务是多么容易。今天就开始我们的14天免费试用。无需信用卡。

Try LiveAgent Today​

We offer concierge migration services from most of the popular help desk solutions.

3,000+ reviews Trustpilot GetApp G2 Crowd

{ “@context”: “https://schema.org”, “@type”: “FAQPage”, “mainEntity”: [{ “@type”: “Question”, “name”: “什么是帮助台联系人?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “帮助台联系人会存储客户的基本信息,包括他们的名字、电子邮件、电话号码和其他的个人信息。” } }, { “@type”: “Question”, “name”: “您可以在您的联系人中存储什么信息?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “除了个人信息外,像LiveAgent这样的帮助台软件还能让您创建自定义联系人字段,以存储有关联系人的独特信息,比如他们的鞋码或汽车型号。 ” } }, { “@type”: “Question”, “name”: “为什么通过帮助台联系人功能建立客户档案是有好处的?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: ” 它能让您提供更全面且个性化的支持。 ” } }] }

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

×
Schedule a one-on-one call and discover how LiveAgent can benefit your business.

We’re available on multiple dates

Schedule a demo