谁是现有用户?
最后一位更新工单的代理也被称为现有用户。有一种情况很常见,现有用户不是工单之前分配的客户代理。当工单被更新后,现有用户也会发生变化。
Expert note
现有用户是业务成功的重要组成部分,快速响应他们的需求并为他们提供个性化的服务是确保长期关系的关键。

Andrej Saxon
Sales manager
Using Contact Groups to Answer VIP Customers Faster
The Contact groups feature in LiveAgent allows separating special customers from standard ones, such as VIP customers who need higher priority. By creating a group and adding the customer to it, a rule can be set up to trigger when a special customer opens a ticket, allowing agents to handle it faster or move it to a special department. Other articles and features of LiveAgent are also discussed.