什么是问题工单?
问题工单是通过计算机支持服务管理系统寻求帮助的请求。它也可以被称为问题跟踪系统、问题工单系统或支持工单。
It is a computer system that manages and registers lists of requests for assistance or problems, organized according to the needs of the service provider. Trouble ticket system is often linked to a database that contains customer information, products and solution to common problems.
当您收到一个新的请求时,将创建或打开工单,目的是关闭或者修复它们,为所报告的问题提供解决方案。
![twitter_ticket_liveagent-2 LiveAgent twitter ticket](https://www.live-agent.cn/wp/urlslab-download/9bc107afae007949aac3c8b8437c4331/twitter_ticket_liveagent-2.jpg)
The article discusses the concept of "targets" and how they can be utilized to notify third-party systems about new tickets or important changes within a ticket. Targets can be executed through rules in LiveAgent or through APIs in external applications. The article also mentions creating a LiveAgent account and the use of cookies on their website.