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什么是问题工单？
问题工单是通过计算机支持服务管理系统寻求帮助的请求。它也可以被称为问题跟踪系统、问题工单系统或支持工单。
It is a computer system that manages and registers lists of requests for assistance or problems, organized according to the needs of the service provider. Trouble ticket system is often linked to a database that contains customer information, products and solution to common problems.
当您收到一个新的请求时，将创建或打开工单，目的是关闭或者修复它们，为所报告的问题提供解决方案。
在了解了问题工单之后，您可能还想进一步了解什么是问题工单。这篇文章将帮助您深入理解如何更好地改善客户服务。此外，您可以查看什么是支持工单，以掌握更多关于支持工单的知识。这将为您提供有关如何利用支持工单来提高客户满意度的见解。最后，了解什么是已解决工单可以让您掌握处理已解决问题的最佳实践，以便更好地为客户服务。
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