什么是问题工单?
问题工单是通过计算机支持服务管理系统寻求帮助的请求。它也可以被称为问题跟踪系统、问题工单系统或支持工单。
It is a computer system that manages and registers lists of requests for assistance or problems, organized according to the needs of the service provider. Trouble ticket system is often linked to a database that contains customer information, products and solution to common problems.
当您收到一个新的请求时,将创建或打开工单,目的是关闭或者修复它们,为所报告的问题提供解决方案。
Expert’s note
问题工单是一个计算机支持服务管理系统,用于注册和管理寻求帮助的请求。它可以提高客户满意度和忠诚度。
The article discusses the concept of "targets" and how they can be utilized to notify third-party systems about new tickets or important changes within a ticket. Targets can be executed through rules in LiveAgent or through APIs in external applications. The article also mentions creating a LiveAgent account and the use of cookies on their website.