什么是客户满意度得分？
客户满意度是用来衡量客户对其购买的产品是否满意的一种工具。
当今社会，客户在社交应用上评论他们使用某种产品的感受。产品可能超出他们的预期、刚刚及格或远远达不到他们的要求。企业可以通过电话或在线调查的方式了解客户满意度水平。这样可以帮助企业根据调查结果做出改进，让客户对其购买的产品满意，企业也能留住客户。
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