什么是开源工单系统？
开源工单系统是管理客户询问、支持请求或其它沟通的实用解决方案。因此它可以为客户询问和问题分配工单。系统可以追踪和存储所有生成的工单都。代理能够合并多个请求。
This system often generates less costs than the proprietary ticketing system software. It is a great way how to increase an efficiency of your business communication.