什么是开源帮助台?
开源帮助台是提供工单管理系统的软件。它具有预设配置,可以完全自定义。它没有任何限制,对于所有用户都十分实用。某些类型的开源帮助台是免费的,但是有些需要付费才能下载。
开源帮助台的作用是提供支持,因此它可以将客户的问题,以及客户通过电子邮件、联系表格或实时会话发送的问题整理至平台内。它还能提供多种帮助台功能,帮助代理快速回复客户询问。
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