即时会话

即时会话是什么?

即时会话,也被称为 IM,是在互联网上发送实时消息的会话消息系统。IM 一般是两个或多个用户之间发送的短消息。

即时会话的工作原理是什么?

用户可以下载特定软件或使用基于浏览器的会话工具发送和收取 IM。用户可以看到其他用户上线并使用电脑、电话、ipad 甚至游戏控制台彼此实时会话。

您可以通过 IM 发送什么?

现在用户可以使用即时会话软件发送可点击的超链接、GIF、照片、附件、文件、视频甚至录音。更先进的软件还能帮助用户视频或音频通话,有些还具有共享屏幕功能。

如何在网站上即时会话

If you want to provide an instant chat option on your website, all you have to do is place a chat button widget on your website. No coding is necessary, simply copy and paste your button code into your website. To learn how to do it, check out this step-by-step guide.

如何在顾客支持中使用即时会话?

If you want to utilize instant chat in customer support, consider using a live chat software. A live chat software works in exactly the same way as an instant chat — it enables agents to chat with customers in real-time. The only difference is that in order to chat with customer support reps, customers don’t have to download any software. If customers want to chat with customer support reps, all they have to do is click the live chat button/widget on the businesses website.

顾客喜欢实时会话吗?

顾客十分喜爱使用实时会话。事实上,79%的顾客更喜欢与顾客支持dialing实时对话,因为他们希望得到及时回复。

是否值得为即时消息服务购买实时会话软件?

Most live chat software is a part of a larger software solution — such as a help desk software. In addition to live chat/IM features, a help desk software contains advanced features such as a ticketing software, knowledge base software, or a call center software. Therefore, it’s most definitely worth it to invest in a live chat software — as you’ll be getting additional functionality which will only help you provide a higher level of customer service. To learn more about help desk software, and the benefits of using it check out this link.

如需了解详情:

Check out our extensive research, where we gathered important information and compared LiveAgent with other chat plugins for WordPress.

Frequently asked questions

即时会话是什么?

即时会话是在线会话的一种类型,它在互联网上传递实时消息。两位用户间往往发送短消息,不过有些消息服务能够实时展示文本,因为它们无需点击发送就能实现。

 

即时会话的工作原理是什么?

即时会话的工作原理是,您向某人发送消息,消息直接发送给他们。消息通过直接连接实时传递。它往往能够传输文件。所有这些功能都令会话更加高效。

 

LiveAgent 的即时会话是什么?

LiveAgent 的即时会话是整个支持软件解决方案的一部分。您可以使用它实时联系顾客,因此企业能够以最高的技术水平为顾客提供服务。这样可以满足需要立即帮助的顾客需求。

 

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