什么是工单线?
工单线基本上和工单是一样的。有时客户会把工单线当成工单,或把工单当成工单线。通常,工单线的意思是在一个工单中可用的所有沟通,包括客户和代理所用的备注、时间戳、回答和回复等。
工单线基本上和工单是一样的。有时客户会把工单线当成工单,或把工单当成工单线。通常,工单线的意思是在一个工单中可用的所有沟通,包括客户和代理所用的备注、时间戳、回答和回复等。
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