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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

电话工单

什么是电话工单?

客户拨打的所有电话都将在帮助台内以工单形式存档。工单包含客户信息、代理信息以及客户与代理之间的对话。当接听同样内容的电话时,相关信息将被添加至先前的工单内。

工单是追踪所有工作的重要方式。不仅是电话,还包括电子邮件等其他沟通方式,都将被转化为工单。工单功能可以统一整理从所有沟通渠道收到的消息。

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