什么是电话工单？

Every phone call from a customer to the helpdesk is archived in the form of a ticket. The ticket contains information about the caller, the agent, and the conversation between them. When another call concerning the same topic is made, information about it is added to the previous ticket.

Ticketing is important for keeping track of all the actions. Not only phone calls, but also emails and other means of communication are turned into tickets. This helps to maintain unity and order among all channels. To ensure the highest quality of service, implement ticketing best practices.

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在了解完电话工单的详细信息后，您可能会对工单详情感兴趣。这篇文章将深入讲解工单的具体细节，帮助您进一步改善客户服务。另外，您还可以了解附件的功能，这不仅能增强您的沟通能力，还能更好地利用实时代理的便利。通过这些资源，您将更全面地掌握如何提高服务质量。

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功能

了解 LiveAgent 的多渠道服务台软件功能，提升您的客户服务体验。探索 Ticket 管理系统、代理管理、冲突侦测、审计日志等全面特性，适合各种规模的企业，实现高效沟通与自动化操作。

Use case scenarios

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LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now.

集成

利用 LiveAgent 的集成、插件和应用程序，最大化提升您的服务台软件价值，提高客户满意度。了解如何通过将 AstraQom、GDMS、Owify 和 2APlus 等 VoIP 服务无缝整合到 LiveAgent 平台，优化您的业务运营。立即访问我们的网页，探索更多关于简化集成过程的有价值信息！

在 LiveAgent 中发现全新的人工智能聊天机器人功能！利用人工智能驱动的聊天功能，实现客户互动自动化，提高响应速度，增强支持效率。

LiveAgent 聊天机器人

体验 LiveAgent AI 聊天机器人，自动化客户互动，快速解答问题，支持多语言，高效提升客户支持体验！

电话工单

什么是电话工单？

You will bein Good Hands!

You will be
in Good Hands!