什么是已关闭工单?
工单的最终状态往往称为“已关闭”状态。行业最佳做法是当代理更改工单状态为“已解决”,即表明申请人同意解决方案后,需要客户,而非代理关闭工单。如果客户不同意,他/她可以回复工单,工单即不再处于“已解决”状态。
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