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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

待解决工单

什么是待解决工单?

将工单标记为待解决,表明还需要更多时间来解决该工单。当工单被标记为待解决时,它的 SLA 计时器将暂停。这样负责该工单的代理可以有更多时间找到解决方法。

在工单的生命周期内,不是所有工单都必须标记为待解决,因为有时工单会立刻被解决,直接标记为已解决。

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