什么是请求者?
请求者是通过任何渠道创建帮助台工单的个人。他/她与其它客户一样,也被帮助台列为客户。
所有工单基本上都在请求者姓名旁边标注了他们的相关数据。这样可以为处理工单的人提供更多信息。工单处理人能够了解请求者过去是否提出过相同问题,对于之前的处理是否满意,他们的社会影响度有多大。
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