什么是扩展?
提升帮助台功能的扩展工具称为扩展,在 LiveAgent 内称为插件。
Customer service applications, such as call center apps, help organizations manage communication and provide support to improve efficiency and customer satisfaction. These apps include various features such as call recording, interactive voice response, call routing, and automatic call distribution. Integration with other tools like CRM can also enhance sales and management. LiveAgent has a built-in call center that can be easily configured and connected to a website with a help button for mobile support.