什么是净推荐值?
净推荐值 (NPS) 是衡量客户忠诚度高低的数据。它能够告诉您客户向他人推荐您的服务或产品的可能性大小。您还可以发现哪些客户更容易流失。
净推荐值分析往往包含一系列问题,用来明确客户行为背后的原因,例如他们是否向他人积极推荐您的产品。
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