什么是服务台?
A Service desk is a single point of contact between the company and customers, users, business partners. It is created as a part of customer support and its purpose is to help users with requests and problems. One of the essential components of a service desk is the IT service desk ticketing system, which helps in organizing and tracking user requests.
服务台可以是特定的帮助台或只是一个信息收集系统。服务台还可以被定义为信息技术服务管理工具,因为它使用信息技术基础设施库提供服务。服务台也需要使用管理系统。