什么是 CRM 服务?
客户关系管理处理的是客户与公司交流相关的所有关系。CRM 应用了信息系统,信息系统可以捕捉整个销售流程,从第一次接触客户到为商品和服务开发票。
![](https://www.live-agent.cn/wp/urlslab-download/56ce2ebe30f479fe11348b920dc5db5a/crm_service.jpg)
CRM 的主要目的是提升客户满意度。它主要用于竞争激烈的市场,客户满意度在这样的市场中占据首要地位。
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