什么是帮助台支持？
Customer care service is the process of providing help to customers before, during and after the purchase. It is an important part of customer relationships – it raises a customer satisfaction level. So, customer representatives should be well-skilled and organized.
使用高质量的帮助台非常必要，帮助台是具有多种功能的软件，可以管理工单。客户服务中心负责处理各种形式的沟通，例如电子邮件、会话消息、推文等。有些帮助台软件甚至免费。
