什么是帮助台支持？
Customer care service is the process of providing help to customers before, during and after the purchase. It is an important part of customer relationships – it raises a customer satisfaction level. So, customer representatives should be well-skilled and organized.
使用高质量的帮助台非常必要，帮助台是具有多种功能的软件，可以管理工单。客户服务中心负责处理各种形式的沟通，例如电子邮件、会话消息、推文等。有些帮助台软件甚至免费。
Expert note
帮助台支持是处理顾客服务请求和沟通的重要软件。一个优秀的系统应当累计大量工单，并帮助使用者分析数据。
Zadarma is an affordable internet-based telephone system provider that aids in call center management and customer service. It is compatible with LiveAgent call center software. LiveAgent is a popular customer service software that offers VoIP phone systems and self-service software. The article discusses the benefits and features of customer service and call center applications, including real-time conversations, preset replies, and call recording. It also emphasizes the importance of call center management for improving service efficiency and customer satisfaction.
