什么是客户努力分数?
您的客户满意吗?他们对您的服务和产品满意吗?您可以通过客户努力分数——CES 衡量。CES 是一种衡量指标,反映了客户在与您的支持代理沟通,获得问题解决方案时必须做出的努力。
选择合适的问题问您的客户。然后根据客户回答计算客户努力分数百分比。有许多方法可以衡量,例如电子邮件或问卷调查。
Expert’s note
CES是衡量客户满意度的指标,反映客户与支持代理沟通、获得问题解决方案时所需努力。选择正确问题并计算得分即可。
This TEXT discusses methods to improve customer satisfaction and loyalty, including rewards, discounts, loyalty programs, customer service quality, and email marketing. Performance reports can help identify areas for improvement in business. The LiveAgent platform offers various customer service software options, including a call center. The performance report feature displays support agent performance and can be customized by time period.