什么是高效客户服务?
客户支持软件,也被称为服务台软件或帮助台软件,是为企业客户支持部门提供帮助的程序。它包含许多部分,其中之一被称为工单系统。客户可以呼叫代理、发送电子邮件或通过实时会话联系他们寻求帮助,所有信息都将被保存在工单内。这样能够节省时间,提升企业的客户服务水平。
有许多提供高品质客户服务的方法,可以是了解客户需求、超出客户期待或使用高质量的帮助台软件,例如 LiveAgent。
Join our community of happy clients and provide excellent customer support with LiveAgent.
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Andrej Saxon | LiveAgent support team