The article discusses tips on how to improve real-time chat communication with customers. It recommends avoiding the use of capital letters and ellipses, using emojis and pre-set replies, paying attention to grammar, utilizing real-time chat auto-translation, sending dynamic chat invitations, using real-time web analytics, sending chat records to relevant agents, placing the chat button prominently, customizing the chat window, and ensuring a quick resolution on first contact. These tactics aim to increase efficiency, accuracy, and professionalism in customer service communication.
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