Design your own cancellation templates
LiveAgent gives you the power to design your own customer email templates, thus helping you to improve the customer service. Curious about all the opportunities?
Thanks for being part of the [Brand] community. As requested, your subscription has been successfully canceled, and your card will no longer be charged.
We’d love to hear about your experience and how you think we can improve [Product/ Service] for other members (and you, if you decide to come back!)
Take the Survey
Just a heads up – you’ll still have access to [your account/ data/ message history/ free features], etc. If you decide you’d like to continue [using Product/ Service], you can resume your membership at any time.
We hope to see you around!
I noticed you canceled your [Product/ Service] account. No worries!
Did you expect something different, or was it missing something you needed? Your feedback helps us improve [Product/ Service], so it would be great to hear from you.
We successfully canceled your subscription for [Product/ Service].
We’re sorry to see you go! To help us improve our [product/ service], we would appreciate it if you took a moment to fill out this quick survey.
What was the reason for the cancelation? (Select up to 3 reasons):
It was not effective, and I didn’t achieve the results I wanted
It doesn’t integrate with our other tools or systems
It lacks key features or functionality
It was difficult to use
It’s too expensive
Customer support was unsatisfactory
This was a test account
My organization closed
If you don’t mind sharing, which [tool/ platform/ software] will you use now?
What can we do to improve?
We’re sorry you had to cancel your [Product/ Service] subscription. Can we ask why you’re leaving? Your answer will help us make [Product/ Service] better for everyone.
Missing key features I need
Not sure how to use the tool
Switching to another product
Shutting down the company
Other (please explain below)
Appreciate your help and honest feedback!
You’ve recently canceled your [Product/ Service] account and mentioned it was because of technical issues.
We’re really sorry about that. We do our best to make sure our service is accessible and reliable, but sometimes things fall through the cracks.
If you wouldn’t mind letting us know, we’d love to hear more about what technical issues you had so we can get to the bottom of it and make sure it doesn’t happen again.
Thanks so much!
Your [Product] Premium subscription has been canceled and will end on [date]. Until then, you will still have access to your Premium features.
When your subscription expires, you will still be able to [use free features]. You can come back and enjoy [Product] Premium anytime by re-subscribing. We’ll always be here if you need any help.
Thanks for being a customer,
Thank you for being a part of the [Membership name]. As you requested, we’ve canceled your membership effective [date].
We’d love to have you back, but we completely understand that this may not be the best option for you right now. If you ever change your mind, made this request in error, you can restart your membership anytime to enjoy [key membership benefits].
If there’s anything we can do to help, please let us know. Visit our Help Center for more info or reach out to our support team.
Best of luck!
It looks like you haven’t signed in to your account for a while. [Product/ Service] accounts are automatically deactivated after [number] days of inactivity. Your account will be deactivated in [number] days.
Thank you for trying [Product/ Service]. We’d love you to stick around, but we completely understand that [Product/ Service] isn’t for everyone.
Let us know if you have any questions or need help keeping your account.
Something went wrong, and we were unable to process the charges on your credit card ending in [last four digits]. Unfortunately, we had to cancel your [Product/ Service] subscription.
But don’t worry, we understand that sometimes these things happen. You can always reactivate your [Product/ Service] subscription at any time.
Reactivate [Product/ Service] Account
If you have any questions or issues, don’t hesitate to reach out, we’re just an email away.
Hope to see you back soon.
Are you tired of dealing with cancellation requests and unhappy customers?
LiveAgent's cancellation email templates are designed to help you handle cancellations with ease and professionalism, while also minimizing any negative impact on your business.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.