• 模版
  • 请求反馈电子邮件模板

请求反馈电子邮件模板

在当今的数字时代,您必须视顾客如合作伙伴。不要花费过多时间闲聊,倾听您的客户。您的现有和潜在顾客能够为您提供大量信息,帮助您提升销量、创造更多高质量的销售机会并提高顾客忠诚度。

为做到这一点,您可以使用最基本有效的沟通渠道——例如电子邮件。

请求反馈电子邮件模板
使用 LiveAgent 可以发送邮件并制作预设消息

您或许回想,“我们的电子邮件营销工作已经做得很不错了。”您说得或许没错,但是总有提高的空间。为何不使用电子邮件增强您与联系人的关系呢?这样他们会更加忠诚、更加活跃。有一种类型的邮件称为反馈请求电子邮件,它可以帮助您与潜在顾客和现有顾客沟通并建立有意义的关系。

反馈请求电子邮件是一种简单且具有创意的方法,帮助您与顾客沟通并获得反馈,借此完善您的营销消息和产品。

什么是反馈请求电子邮件?它为何十分重要?

在详细说明前,我们需要了解为何从顾客那里收集反馈如此重要。长期以来,企业没有花费时间和资源了解自己的顾客。

这是一个错误,因为询问顾客意见能够帮助您更加了解顾客,顾客就是愿意购买您的产品的人。举例来说,了解顾客的意见包括了解他们的需求以及如何满足这些需求。

因此需求反馈的主要木比就是获得有价值的一手信息,这些信息将帮助您提升并发展您的企业、产品或服务。

通过询问现有客户的反馈,您可以了解他们是否满意、哪些方面需要提高以及他们的哪些需求还未得到满足。

请求反馈电子邮件模板
集成了 NiceReply 的 LiveAgent 能够帮助您使用电子邮件收集反馈

分析所有这些信息并得出正确的结论能够帮助您:

  • 了解您的顾客。主动倾听顾客能够帮助您更加了解他们。您会发现他们希望从您的服务中获得什么,知道他们的需求。倾听顾客不只是倾听他们的投诉或问题。
  • 留住现有顾客。感到被倾听和被重视的顾客更有可能对您的企业保持忠诚。定期询问顾客的意见,在可能的情况下根据顾客的建议作出改变,都可以让顾客感受到这一点。
  • 提升现有顾客的忠诚度。通过倾听和回应顾客需求,提升顾客体验,这样可以提高顾客对企业的满意度。使用这样的方法提升顾客忠诚度能够获得品牌大使,向其他人推荐您的企业。

那么应当如何获得顾客反馈呢?通过利用老方法:电子邮件

反馈请求电子邮件模板主题示例

  • 我们希望了解您对【产品/服务】的想法
  • 【姓名】,我们表现得怎么样?
  • 请分享您对于【产品/服务/企业】的想法
  • 感谢您购买【产品/服务】。您感觉我们的服务怎么样?
  • 【姓名】,我们需要谈一谈
  • 您的体验怎么样?
  • 您感觉怎么样?
  • 请评价您对于【企业】的体验
  • 您有【时间长度】来分享对于【产品/服务】的想法

反馈请求电子邮件模板灵感

反馈请求电子邮件模板——在联合项目之后


Hi [name]!

I wanted to reach out to let you know that working with you on [project] has been a pleasure!

I was wondering if you’d be willing to share your thoughts on our recent project so we can get to know your opinion and act upon it.

If you want to help us improve our [product/service], follow this link [link to a feedback form] and share a few words about our project and your experience working with us.

Again, it’s been a pleasure working for you and your team.

Best,
[name & company]

“我们表现得怎么样”反馈请求电子邮件模板

Hey [name],

How would you rate the support you received from our customer service team?

Good, I’m satisfied
Bad, I’m unsatisfied

Here’s a reminder of what your ticket was about:
[ insert ticket]

We hope we did a good job!

Best,
[name & company]

评价购买产品反馈请求电子邮件模板


Hello [name],

We are constantly striving to improve, and we’d love to hear from you about the following [company] products:

Rate your [purchased product no. 1]
[a scale from 1 to 5]

Rate your [purchased product no. 2]
[a scale from 1 to 5]

Your feedback helps us improve and reach more great customers like you.

Always yours,
[company] team

感谢您参加联合项目反馈请求电子邮件模板


Morning [name],

Thanks for your time on [date], it was great working with you, and I’m glad we could complete your project.

When we complete projects with outstanding customers, we like to finish up by asking for their opinions and suggestions about how we, [company], can improve.

If you have a few minutes, we’d love to get feedback on your experience.

Follow this link to access the feedback form [link to a feedback form].

In the meantime, please reach out if you have any questions.

Best wishes,
[name & company]

使用视频分享想法反馈请求电子邮件模板


Hi [name]!

Now that you’ve had a chance to try [product/service], we’d love to know what you think about it.

Follow this link to record some video feedback [link], or simply write a review.

Tell us about the features you enjoyed, how you use [product/service], and anything else that comes to mind!

We appreciate your help.

As always, feel free to reach out if you have any questions.
Best,
[name & company]

反馈请求电子邮件模板——诀窍和最佳实践

建立真诚的基础

在问问题前,请先说明询问反馈对于为产品或服务增值有多么重要。请告诉您的顾客,您希望了解他们的体验,这样可以帮助您在未来不断提升服务质量。

提前表达感谢,让您的客户知道您理解他们的时间十分宝贵,因此您十分感激他们提供反馈。

询问顾客他们喜欢的因素/功能

这个问题的答案能够帮助您辨别您所做的哪些事情是“好的”。

询问顾客他们希望您去除哪些不好的方面

这一点十分关键。因为这是询问顾客他们不喜欢购物/服务体验的哪些方面。

重点关注顾客的回答。如果您不针对建议作出改变,那么下一次遇到类似情况时您就没有任何理由辩解。

反馈请求电子邮件——常见问题

应当何时发送反馈请求电子邮件

解决问题时间

这完全取决于产品或服务的特点。不过还是不要等太长时间,因为您的顾客或许会忘记他们的体验(除非体验特别差)。在购买后5天内发送反馈请求邮件是个不错的选择。

如果我知道某位客户对我的产品/服务不满意,我还应当发送反馈请求邮件吗?

流转率哭泣脸

您应当关注所有顾客的体验,不要忽视对产品或服务表示不满的顾客。您还应当详细分析所有负面反馈并根据这些反馈做出改变,改善您的产品和服务。

Ready to put our feedback request templates to use?

LiveAgent is the most reviewed and #1 rated help desk software for small to medium-sized businesses. Try it today with our free 14-day trial. No credit card required.

{ “@context”: “https://schema.org”, “@type”: “FAQPage”, “mainEntity”: [{ “@type”: “Question”, “name”: “When should you send a feedback request email?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “It is recommended to send a feedback request email up to 5 days after purchase. Thus, the customers do not forget about the interaction with your company. However, it depends on the specifics of your product or service. ” } }, { “@type”: “Question”, “name”: “Should I send a feedback request email to an unhappy customer?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Yes, you pay attention to all your customers and not ignore those who have expressed a negative opinion about your product or service. Any negative feedback should be analyzed thoroughly and acted upon to help you improve your products and services.” } }, { “@type”: “Question”, “name”: “What should you write in a feedback request email?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Express your appreciation in advance and let your clients know that you understand that their time is precious, which is why you will appreciate any feedback they share.” } }] }
返回模版 免费创建账户

我们的网站使用cookies。点击继续我们将默认为您允许我们将cookies部署在我们的网站上。 隐私和cookie政策.