合作伙伴
DirectCall是什么?
DirectCall成立于1994年,提供巴西所有区域内的本地号码0800或者30XX,并提供可移植性选项。 这些号码可以让您在您的企业甚至在没有实体设施的城市直接通过运营商接听本地的电话。由Anatel授权的固定和IP电话,并因其自身的发展和强大的基础设施,Directcall脱颖而出。
Directcall同样提供:
- 运营商录音,这可以方便管理者直接在Directcall的网站上搜索和复制记录长达5年的通话历史。
- 运营商IVR,它可以自动化服务协议,帮助呼叫者自己找到正确的部门,或者找到在线信息。
- 可以增加25%呼叫响应的智能路由,总是能识别地区号码中的本地号码。
- 针对您客户关系管理的电话API和应用程序,帮助台或虚拟商店直接从运营商管理接入Directcall的号码。
LiveAgent的用户可以在这里申请免费试用DirectCall的线路。
如何使用?
LiveAgent和DirectCall是合作伙伴,这使得DirectCall的VoIP集成比以往任何时候都要容易。LiveAgent不会对连接一个DirectCall VoIP号码到您的呼叫中心收取任何的额外费用。
如果您有兴趣连接DirectCall到LiveAgent的呼叫中心,只需登录您的LiveAgent账户并按说明操作。
1. 登录到您的LiveAgent账户
2. 导航至号码

3. 搜索DirectCall

4. 点击添加
5. 导入需要的凭证

集成DirectCall的成本:
DirectCall和LiveAgent是合作伙伴关系。因此,如果您订阅了LiveAgent,集成就是免费的。但是,DirectCall会对其服务收费,因为该公司是独立运营的。
DirectCall的好处
- 性价比高
- 改善客户体验
- 先进的功能
- 覆盖巴西全境
- 高可靠性
如果您想了解更多呼叫中心软件的工作原理,请查看下面的视频。
Don't have LiveAgent yet?
No problem! LiveAgent offers a 14-day free trial where you can test the free Directcall integration!
Frequently asked questions
DirectCall是什么?
DirectCall 是一家巴西的运营商,从事巴西境内的VoIP和固定电话服务,由Anatel授权。
实现DirectCall和LiveAgent的集成要花费什么?
LiveAgent已经内置了DirectCall集成。但是,请记住DirectCall是收费的。
如何实现LiveAgent内DirectCall的VoIP号码?
正如我们之前所提到的,DirectCall已经是LiveAgent的一部分了。只需进行登录然后按照以下指南操作:
1. 前往配置 > 呼叫 > 号码 > DirectCall
2. 添加VoIP号码并立刻开始使用。
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