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Facebook

Facebook是一个免费的社交网站,能让注册用户创建个人资料、上传照片和视频、发送信息,并与朋友,家人和同事保持联系。

将LiveAgent和Facebook连接起来,使得LiveAgent用户可以直接从LiveAgent控制面板上回复Facebook的消息、帖子或评论(无需登录到Facebook),使其成为一个非常高效的工作流程集成。

它是如何工作的?

LiveAgent将每个评论、帖子和消息简化到您的收件箱中,然后将其转换成一张Ticket。在那里,用户可以像在Facebook上一样对每张Ticket都做出响应。最终的结果?您的客户不会注意到任何区别,除了您快速的反应!

Facebook
从LiveAgent回复Facebook帖子

为什么这种集成如此有价值?

将LiveAgent与Facebook集成将改变游戏的规则,因为:

  • 系统会追踪所有的消息,评论和提及,并确保您能对每一条都做出响应
  • 它能提高代理的效率
  • 它更安全(比起多个负责回复社交媒体消息的员工一起共享您的登录凭证更加安全)
  • 它不需要您将Facebook的管理权交给员工
  • 它消除了每天需要监管多个账户和设备的需要
  • 它优化了响应时间
  • 它提高了客户满意度
  • 它可以促进更多的销售额带来更高的收入
  • 它让社交媒体客户服务变得更容易
  • 它消除了压力
  • 它允许您管理和监控多个Facebook业务账户
  • 它非常划算
LiveAgent的Facebook集成
在LiveAgent和Facebook的集成中是什么样子

觉得您不需要在Facebook上提供支持?再想想!

如果您不使用Facebook作为客户支持渠道,那您就不是生活在21世纪的人!截至2021年,Facebook的月活跃用户接近28亿。此外,现代消费者都是精通技术的数字一代,也是Facebook的狂热用户,他们要求把社交媒体当做其他支持渠道一样对待。事实上,根据Conversocial的一项调查数据,54%的客户更喜欢通过社交媒体获取客户服务,而不是通过电话或电子邮件。

如果超过一半的客户喜欢将社交媒体作为客户支持渠道,那么他们就不能被忽视。是时候来满足您客户的需求和期望了,把您的业务带进21世纪。

如何实现LiveAgent和Facebook的集成

按照这些步骤进行操作,今天就开始通过LiveAgent来回复Facebook消息吧!

  1. 登录到LiveAgent
  2. 点击配置(左侧菜单齿轮图标)
  3. 点击Facebook和Instagram
  4. 点击账户
  5. 点击连接
  6. 一个新的窗口将会弹出,并提示您登录到您的Facebook账户。输入您的登录信息,如果您已经登录的话,就点击继续。
  7. 当这条消息弹出:“LiveAgent想要管理您的页面,代替您的页面并访问您Facebook页面的消息。”请点击OK接受。
  8. 返回LiveAgent,选择您想要连接的页面并选择您想要通过的权限。您可以选择以下选项:
  • 获取照片墙
  • 获取私人信息
  1. 选择您想要将Facebook Ticket发送到的部门
  2. 点击保存
连接Facebook和Instagram账户到LiveAgent
激活Facebook账户

您可以通过Facebook集成做什么?

通过激活Facebook集成,您可以直接从LiveAgent采取这些行动:

  • 回复私人/直接消息
  • 发送附件、链接、表情和GIF
  • 回复评论
  • 点赞
  • 通过删除Ticket来删除评论
  • 通过回复Ticket来解决它
https://youtu.be/A7fvJ1zwngQ

开始节省您宝贵的时间和血汗钱

给您的支持团队提供正确的工具。今天就消除那些永无止境的干扰(来自私人信息、通知、还有让人分心的表情包和有毒的吸猫视频)。

LiveAgent让您的代理始终位于正轨,提高他们的效率,同时节省您的金钱。如何实现的?实现这一功能并不会让您付出任何代价,除非您要在Ticket付费方案或是Ticket+对话付费方案的基础上将其作为附加功能购买。

除此之外,与社交媒体集成的Ticket解决成本比电子邮件和电话更低。

想让您的帮助台井然有序?

一旦您对Ticket做出响应,LiveAgent可以自动解决Facebook的Ticket,使Ticket存档轻而易举。如果客户再次跟进或者给您留言,系统将自动再次打开Ticket。不需要经常监管Ticket的状态,LiveAgent会处理好一切,并在需要您响应的时候通知到您。

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我们保证您数据的安全

LiveAgent消除了员工之间共享Facebook登录凭证的需要。一旦您的Facebook账户与LiveAgent连接,您的所有员工就都可以回复消息和评论,且无需登录平台。

这非常好,因为它显著降低了数据泄露和数据被盗的风险。您的员工将不必担心写下密码,丢失密码活在公共电脑上登录Facebook。

保持客户满意度在最高水平

LiveAgent连接到您的Facebook页面,并能追踪所有的帖子、评论和私人消息,所以您可以7天24小时监管您的粉丝和黑粉。所有的内容都会被追踪转换为Ticket,这样您的客户支持代理可以在客户投诉后立刻做出反应,在事情变坏之前将其扼杀在萌芽中。有了LiveAgent,您可以100%确定Facebook上不会丢失任何东西。

知识库资源

在集成方面需要更多的帮助吗?查看云托管账户的详细指南,或者查看LiveAgent相关的独立文章

关于为独立账户设置Facebook应用程序的附加信息。

仍然丢失了一些信息?

不要犹豫,通过电子邮件(support@liveagent.com)、实时对话或电话联系我们。我们很乐意提供帮助,并提供您可能需要的任何其他信息。

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