LiveAgent is a service desk software that helps companies build relationships and increase conversion rates through features such as customer database and real-time chat. The call routing feature ensures fast and accurate communication. LiveAgent offers comprehensive reporting and various integration options. The company has won multiple awards and certificates. Its customer service report includes information on handled tickets, chats, calls, sales, rewards, and more. The reports can be exported as CSV files and categorized based on time, department, channel, and customer service. LiveAgent also offers agent ranking and feedback features.
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