什么是无限制代理?
无限制代理是代理的一种类型,可以访问全部工单。无限制代理可以无限制管理所有功能,因为他们不属于某个特定小组或组织。在 LiveAgent,无限制代理被称为管理员。管理员可以管理所有功能并配置系统。
The role of a trustee in LiveAgent refers to the agent assigned to handle specific tickets for a given client, with clear responsibility for automation and reporting. A trustee is fully responsible for the tickets they are assigned, including communication with clients, report creation, and taking action within their area of responsibility. Admins and owners have access to the LiveAgent trustee list, which allows them to filter and receive accurate information on the tickets being handled by specific trustees. Accounts can be created for LiveAgent, with login information sent to the registered email address.