什么是解决问题时间?
解决问题时间是解决工单花费的时间。当工单进入您的帮助台时开始计时,代理或客户点击解决按钮后计时结束。有时工单根据后台运行的规则被自动解决。
自动解决工单的典型场景是,客户提出问题后,当客户支持代理回答工单后客户却不再回复。工单处于静止状态几天后将触发规则,在这种情况下工单将被自动解决。
Join our community of happy clients and provide excellent customer support with LiveAgent.
我们的网站使用cookies。点击继续我们将默认为您允许我们将cookies部署在我们的网站上。 隐私和cookie政策.
Answer more tickets with our all-in-one help desk software. Try LiveAgent for 30 days with no credit card required.
Hello, I’m Andrej. We’re thrilled to invite you to an exclusive software demo where we’ll showcase our product and how it can transform your customer care. Learn how to achieve your business goals with LiveAgent or feel free to explore the best help desk software by yourself with no fee or credit card requirement.
Andrej Saxon | LiveAgent support team