什么是打开工单?
当您处理针对任何客户服务部门的投诉时生成的工单,就被默认为打开工单。打开工单意味着客户提出的问题没有得到处理。
Expert’s note
打开工单是客户提出的问题没有得到处理的状态。处理打开工单是提高客户满意度的关键。
Zadarma is an affordable internet-based telephone system provider that aids in call center management and customer service. It is compatible with LiveAgent call center software. LiveAgent is a popular customer service software that offers VoIP phone systems and self-service software. The article discusses the benefits and features of customer service and call center applications, including real-time conversations, preset replies, and call recording. It also emphasizes the importance of call center management for improving service efficiency and customer satisfaction.