SLA日志报告

SLA (服务水平协议) 是实现回应工单目标的协议，通常由为客户提供服务的客服（客服代表）回应。

以等级为基础的服务可以确保服务的量化和可评估性。当出现问题时，还能从更清晰的视角处理问题。

日志报告

LiveAgent提供了一个来自特定时间范围和部门的已完成和未完成SLA的日志。可以根据请求者、工单ID、SLA开始时间、部门、客服、到期日期、关闭日期和SLA剩余/过期时间对各个条目进行分类。SLA日志可以导出到CSV文件中。

了解客服工作时间段报告

创建客服工作时间短报告，了解客服在线时间。无需使用信用卡。

开始14天免费试用

Building Your LiveAgent...

We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.

We are currently building your LiveAgent dashboard...

After the process is over, we will send the login details to your mailbox.

Installation status

////////////////////////

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

More Information Accept

Schedule a one-on-one call and discover how LiveAgent can benefit your business.

We’re available on multiple dates

Schedule a demo