通过时间跟踪功能，您可以查看每一个客服用于协助客户所花的时间，从而深入了解整体咨询工作的情况。时间跟踪功能打开之后，客服用于每一个工单的时间都是自动记录。或者，您也可以要求客服手动提交所花时间，如有必要可以添加说明。
只有在客服处理工单时系统才会记录时间（时间记录在任务结束30秒之后即停止）。
LiveAgent可以记录特定时间段内各个工单所花的时间。每个条目可以根据客服、工单、客户、公司、报告日期、开票日期、类型（手动、自动）进行分类。时间报告可以导出为CSV文件。
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