什么是客户服务?
客户服务是客户与产品或服务供应商之间的互动过程。客户服务帮助人们解决他们的问题或询问,与客户建立关系。
良好的客户服务可以为产品或服务增添巨大价值。所以它是所有企业的重要部分。它的主要目标是令客户满意。客户服务代表应当技巧熟练并具备丰富的产品和服务相关知识。他们还应当具有耐心、态度积极并具备沟通技巧。
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