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MultiTEL

What is MultiTEL?

MultiTEL is a VoIP service provider with cost-effective communication solutions. They provide services on a global scale, with points of presence on all continents. Besides worldwide coverage, MultiTEL also offers analytics tools that can be used for tracking inbound and outbound calls and text message volumes. 

How can you use MultiTEL with LiveAgent?

MultiTEL is one of the VoIP providers supported by LiveAgent help desk software. You can choose it as your provider of telecommunication services. All you have to do is get your call number, connect it to LiveAgent and start providing and receiving customer calls as a part of your multi-channel help desk. 

LiveAgent call center features can help you with customer call management. Route the calls to the right agents, create custom IVR trees to help your customers reach specific departments, make video calls or listen to your previous conversations stored in LiveAgent’s history

如果您想了解更多信息,请观看下面的视频,了解LiveAgent呼叫中心是如何运用到实践中的。

Call Center Software Demo | LiveAgent

What are the benefits of using MultiTEL?

  • 全球覆盖
  • 全球电话号码
  • 实用的功能选择
  • 电话和短信分析工具

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Is the MultiTEL integration with LiveAgent free?

The integration is already included in a LiveAgent plan and you don’t have to pay any extra charges. Once you have access to both MultiTEL and LiveAgent, you can simply connect your MultiTEL number with our help desk and start calling.

How can you integrate MultiTEL with LiveAgent? 

MultiTEL已经内置于LiveAgent中,您所要做的就是添加MultiTEL号码并进行简单地配置。按照下面的指南了解如何完成该过程。

  • Go to the MultiTEL website and create an account. It’s free of charge. After you log in, go to your dashboard and click on Numbers > My Numbers and select Rent Numbers. Fill out the contact form and MultiTEL will contact you. Once you get your number from MultiTEL, go to your LiveAgent account. 
MultiTEL控制面板与号码选项
租用一个MultiTEL号码
  • In your LiveAgent dashboard go to Configuration > Call > Numbers. Click on the create button at the top to add your MultiTEL number into the system. Then select MultiTEL from the list of providers. 
LiveAgent呼叫号码界面和创建新号码的选项
添加一个MultiTEL号码

Now provide your MultiTEL username, password and number. Select the department where the calls are supposed to go, name the number and select if you want the calls to be recorded. Click on Add and you’re done. 

LiveAgent中的MultiTEL号码配置界面
完成配置

Your MultiTEL number is now connected to LiveAgent and you can answer customer calls. Besides call center, LiveAgent offers a wide range of help desk tools in one ticketing system – emails, live chat, customer portal, or social media like Facebook, Instagram, and Twitter

Learn more about LiveAgent on our features page or watch the video below to get a full tour of our toolset.

LiveAgent Product Tour

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FAQ

MultiTEL是什么?

MultiTEL是一家VoIP供应商,提供全球的电话号码,各种呼叫功能和分析工具用于呼叫和短信。 

能实现MultiTEL和LiveAgent的集成吗?

基于我们的内置功能,MultiTEL可以很容易地就添加到LiveAgent中。下面是操作指南。

  • 打开LiveAgent,前往配置 > 呼叫 > 号码
  • 创建一个新的号码,从供应商列表中选择MultiTEL
  • 添加您的号码和其他详细信息,然后点击添加

MultiTEL和LiveAgent的集成是免费的吗?

作为我们全包LiveAgent方案的一部分,集成是免费的且不会收取额外的费用

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