视频概述:这个视频讨论了市场营销的重要性,如何建立品牌形象以及如何利用社交媒体进行营销。
hello everybody in this video tutorial I
will show you how to set up SLA levels
and SLA rules in life agent our example
case will assign an SLA with first
answer do one hour and next answer do 30
minutes to all new tickets that are
marked with a tagged urgent navigate to
configuration
Automation SLA
and click on create level name it with
the unique name
set up the first answer do one hour and
next answer do 30 minutes
optional step set up this SLA level for
custom business hours click on save and
close in order to get this SLA level
applied you have to create an SLA rule
click on create rule in name it with a
unique name
add a condition group and set it up as
follows if
ticket tags contain tag urgent then
perform action change SLA level in pick
your SLA level
click on save and close if you have any
questions don't hesitate to get in touch
with us via email at support at la desk
comm or one eight eight eight six five
nine six five five zero toll-free
thanks for watching
SLA等级在客户服务中的重要性
服务水平协议(SLA)级别是一个强大的功能,旨在帮助企业为其客户支持操作设置响应和解决时间目标。SLA级别允许企业提供更高级别的服务。SLA的工作原理是基于响应或解决时间目标创建层级。这些级别可以根据客户的需求进行定制,并且可以根据这些级别设置特定的工单处理规则和警报。有了明确定义的SLA级别,企业可以优先考虑他们的响应,确保服务质量,并向客户提供责任。通过满足他们的服务水平协议,企业可以通过提供及时和相关的服务来提高客户满意度。有了明确定义的服务期望和工单处理规则,代理可以更有效地工作,提供一致的支持,并将资源集中在高优先级的任务上。
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