hello everybody in this video tutorial I
will show you how to set up rules in
live agent rules are special rules that
are action triggered rules create
predefined actions that are
automatically assigned to tickets if the
rules conditions are met the action is
performed rules are most commonly used
for transferring specific tickets to
certain departments adding tags marking
tickets as spam resolving tickets etc in
this video we will set up an example
rule which will add a tag named rewards
to all tickets where an agent has been
rated with a positive rating navigate to
configuration
Automation rules
click on create name your new rule with
a unique name
set apply one agent rated
add a condition group if agent rating
type
is reward
perform action
add tag
reward
click on save and close
there's nothing else you need to do now
the rule will run a background and
perform the task in intervals if you
have any questions feel free to get in
touch with us via support at la desk.com
thanks for watching
在LiveAgent中建立规则,实现高效的工单管理
它最有用的功能之一是能够创建规则,对传入的工单自动执行某些操作。规则是在工单符合指定标准时触发预定义操作的条件。例如,您可以创建一个规则,根据主题自动将工单分配给特定部门,或者如果工单包含某些关键字,则将其标记为垃圾邮件。在LiveAgent中使用规则可以显著提高工单管理流程的效率。工单处理速度更快,准确性更高。在视频教程中,LiveAgent提供了在客户支持工作流中创建和实现规则的逐步指南。该视频演示了如何在LiveAgent中设置这些规则。
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