这个视频主要讨论了市场营销的基本概念和策略。视频强调了品牌定位,目标市场和竞争分析的重要性。此外,视频还讨论了数字营销和社交媒体营销的趋势和技巧。
in this video tutorial I will show you
how to create contacts in live agent
contact store information about your
customers from basic contact info
language preferences to any customer
data captured in custom contact fields
every time someone contacts you a new
contact is created in live agent you can
create a contact on your own as well
let's start with creating a contact
named Michelle navigate to configuration
contacts and click on create name your
new contact with a unique name
defined contacts email address phone
time zone and language
you
optionally you can add contacts into
groups adding a field allows you to add
more contact fields to capture
additional customer data choose any from
predefined fields or create a new one
you
when finished with editing click on
create after the contact is created you
can edit its note in see related tickets
no provides you more space to write down
additional info about a contact
tickets display all tickets associated
with a contact in our case Michelle's
tickets you can do additional edits to
contacts at any point of time
you
if you have any questions don't hesitate
to get in touch with us via email
support @ la desk.com thanks for
watching
在LiveAgent中创建和存储联系人的重要性
创建联系人和存储客户信息对于任何想要提供优质客户服务的企业来说都是至关重要的。使用LiveAgent,可以很容易地为每个客户创建一个联系人,其中存储他们的基本联系信息,如姓名、电子邮件地址、电话号码等。您还可以添加其他字段来捕获有关客户的特定信息,例如他们的语言偏好、位置或购买行为。将客户信息存储在一个地方有几个好处。它通过提供个性化的服务来帮助您更好地为客户服务。由于您可以访问他们的联系信息,因此您可以轻松确定他们的偏好并相应地定制您的服务。它还可以帮助您简化工作流程,更有效地管理您的联系人。使用LiveAgent的联系人管理功能,您可以根据不同的标准轻松搜索、过滤和排序联系人。但是如何在LiveAgent中设置和创建联系人呢?LiveAgent提供了一个视频来指导您完成整个过程。该分步指南使您无需任何技术专长即可轻松设置联系人和存储客户数据。
Join our community of happy clients and provide excellent customer support with LiveAgent.
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