欧盟朝着建立世界上第一个人工智能法规迈出了大胆的一步

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The European Union's Regulations on Artificial Intelligence

最近，欧盟在制定人工智能世界首个规定和法规方面迈出了重要一步。上周，欧盟内部市场委员会和公民自由委员会以84票赞成、7票反对和12票弃权的压倒性多数通过了新的透明度和风险管理规则，该规则适用于人工智能系统。这些规定的目标是确保以人为中心和道德发展人工智能。提议的规定采取了基于风险的方法，并根据提供者和用户涉及的风险级别制定了义务。该立法禁止生物测定监视、动态识别和预测性执法人工智能系统。这些规定还涵盖了通用人工智能和基础模型（如GPT），并包括透明度措施和保护基本权利以及减轻风险的要求。欧盟在制定人工智能规则方面迈出的这一步对于促进人工智能的卓越发展并增强欧洲在全球范围内的竞争力具有重要意义。

影响客户支持的细节讨论

客户支持是企业成功的重要因素之一。人工智能的发展对客户支持产生了重要的影响。对于客户支持团队来说，人工智能技术可以提供更快速和准确的解决方案，从而提高客户满意度。人工智能可以用于自动化和优化客户支持过程，例如智能回复和问题解答。这有助于减少客户等待时间和提供更高效的支持。

然而，同时需要平衡人工智能技术的使用。虽然人工智能在客户支持中可以提供更快速和准确的解决方案，但也存在一些挑战。例如，人工智能无法完全代替人类的情感和判断力。对于某些涉及复杂情感或个性化需求的客户问题，人工智能可能无法提供满意的解决方案。

因此，企业在整合人工智能技术到客户支持中时需要综合考虑。它们可以利用人工智能的优势，同时确保在处理复杂问题和情感需求时保留人类的参与。此外，公司还应该提供培训和支持，以确保客户支持团队能够充分利用人工智能技术，提供高质量的支持。

视频描述

MEPs in Europe have taken a step towards establishing the world's first rules on Artificial Intelligence (AI). The Internal Market Committee and the Civil Liberties Committee have endorsed new transparency and risk-management rules for AI systems, with 84 votes in favor, 7 against, and 12 abstentions. The aim is to ensure a human-centric and ethical development of AI. The rules follow a risk-based approach, with obligations for providers and users depending on the level of risk involved. They include bans on biometric surveillance, emotion recognition, and predictive policing AI systems. The regulations also cover general-purpose AI and foundation models like GPT, with transparency measures and requirements to protect fundamental rights and mitigate risks. The legislation promotes innovation while safeguarding citizens' rights. The draft negotiating mandate will now go to the entire Parliament for endorsement before negotiations with the Council can begin. The vote is expected in June.

WHAT IS THE EU MANDATE & WHAT DOES IT MEAN?
The European Union has taken a significant step towards establishing the world's first rules and regulations on Artificial Intelligence (AI). Last week, the Internal Market Committee and the Civil Liberties Committee endorsed new transparency and risk-management rules for AI systems with an overwhelming majority of 84 votes in favour, seven against, and 12 abstentions. The goal is to ensure a human-centric and ethical development of AI.

WHAT ARE THE REAL CONCERNS FROM BUSINESS, DEVELOPER & ENTREPRENEURS DEVELOPING AI

While the EU's rules and regulations on AI are a significant step towards responsible AI development, it raises several questions and concerns for businesses. One of the main concerns is whether the EU is prepared to immediately certify all AI models that are imperative to business operations. The certification process can be costly and time-consuming, which could affect businesses' ability to innovate and compete globally.

BALANCING INNOVATION AND RESPONSIBILITY
In the European approach to excellence in AI, it is understandable that there are concerns surrounding the implementation of AI regulations in the EU and its members. However, it is important to consider the potential benefits and drawbacks of such regulations before making hasty decisions.

Source: https://digital-strategy.ec.europa.eu/en/policies/european-approach-artificial-intelligence
To ensure a human-centric and ethical development of Artificial Intelligence (AI) in Europe, MEPs endorsed new transparency and risk-management rules for AI systems.

A European approach to excellence in AI
Fostering excellence in AI will strengthen Europe’s potential to compete globally.
The EU will achieve this by:
1. enabling the development and uptake of AI in the EU;
2. making the EU the place where AI thrives from the lab to the market;
3. ensuring that AI works for people and is a force for good in society;
4. building strategic leadership in high-impact sectors.

The EU’s approach to artificial intelligence centers on excellence and trust, aiming to boost research and industrial capacity while ensuring safety and fundamental rights.

SOURCES:
https://digital-strategy.ec.europa.eu
https://www.europarl.europa.eu
https://technomancers.ai/
https://twitter.com
https://digital-strategy.ec.europa.eu/en/policies/european-approach-artificial-intelligence
https://www.europarl.europa.eu/news/en/press-room/20230505IPR84904/ai-act-a-step-closer-to-the-first-rules-on-artificial-intelligence#
https://technomancers.ai/eu-ai-act-to-target-us-open-source-software/