这个视频讨论了市场营销的基本概念,包括目标市场的确定,品牌推广和数字营销策略。视频强调了市场营销的重要性,以及如何通过有效的营销活动提高销售和知名度。
hey guys today I'll be talking to you
about live agents call center
capabilities so as we may know live you
can can use as both an inbound and
outbound call center all you have to do
is set up all your phone numbers that
you want to connect to your account and
then you can answer phone calls right
inside of your live agent dashboard what
you can do is also you can set up
complex IVR trees that basically route
your callers to their appropriate
departments and you can do this within
live agent by either recording these IVR
messages or just uploading ones that you
already have recorded so in today's
video I'll be showing you how it looks
like when a customer calls you and you
already have an IVR tree set up in place
and I'll be showing you how it routes
the call to the appropriate department
and also be showing you how its recorded
in the system so let's get started let
me turn on my camera and I'll be showing
you how it works
when i dial live agent so I'm dialing
live agent and I'm going to turn it on
speaker so you can hear the IVR menu so
I'm going to take you off speaker and
I'm going to be it myself and I'm going
to dial number two for technical support
and it will route me directly to a
technical support I'm gonna be turning
off my camera so you can see how it's
bringing in live agent as well so let me
turn off my camera let me press two
first so you can see so I answered the
call and as you can see it was ringing
over there and inside my dashboard and
now we can hang up and listen to the
recording so let's do that
alrighty and now we can really listen to
the recording I can take the call and it
was ringing over there by my dashboard
and now we can hang up and with me for
the recordings oh yeah alrighty so
that's how it works and now I'll be
showing you how the callback option
works so let me close these and let me
turn on my camera again and again I'm
going to call a live agent and this time
I'm going to press
on the playback menu because that's what
it is let's hear it again so I'm taking
it off speaker I'm going to be dialing
three and as soon as I dial three the
phone call is going to hang up because
it's already requested that I want to
call back once I do that my live agent
app will start ringing
and once I answer the ringing it will
automatically call me back so let's
showcase that so let me press three so
let's do three all right and I'm you to
myself so there's not too much echo and
we can turn off the camera now and once
I hang up I can listen to the recording
again so let's do that let me hang up
and the recording is right over here
alright and even fulfill their document
alright guys so that's how it works it's
very simple thank you so much for
watching and if you need any additional
help setting up your IVR trees please
head on over to our knowledge base where
you'll find some great step-by-step
guides and articles see you next time
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IVR和回呼功能如何简化客户支持
LiveAgent中的IVR(交互式语音应答)和回呼功能可以通过自动化呼叫应答过程和减少等待时间来帮助企业有效地管理客户支持。IVR为客户提供自助服务选项,可以解决他们的查询并将他们引导到适当的部门。回呼功能允许客户请求代理回呼,而不是等待。客户支持代理可以使用IVR功能创建自定义菜单,将呼叫引导到合适的部门,减少等待时间,提高整体客户满意度。代理还可以使用回呼功能为客户安排回呼,确保客户得到及时的帮助。LiveAgent视频教程为企业了解这些功能的全部潜力提供了一种方便而直接的方式。本视频循序渐进地介绍了创建IVR树、设置部门路由和启用回呼的过程。本教程帮助企业充分利用LiveAgent中的这些功能,从而提高客户支持的效率。
Join our community of happy clients and provide excellent customer support with LiveAgent.
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