您的客户是否给您发送了您不想在帮助台中显示的私人信息？
LiveAgent可以自动在每条传入的消息中搜索字符，并将其显示或存储在数据库中之前，将其替换为其他内容。
您可以用随机字符或数据隐藏数据。应用屏蔽数据的主要原因是为了保护分类到个人敏感数据的数据。
比如，它可以阻止帮助台操作人员查看账单系统中的信用卡号码（该功能可以将信用卡号码从123456789打码为123XXXX789）。
根据PCI安全标准，敏感数据显示时必须要屏蔽，并且存储的敏感数据不可读。
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