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代理冲突侦测

防止代理处理同一 Ticket。LiveAgent 将显示谁在查看并回复Ticket。

LiveAgent 显示:

  • 谁在查看Ticket
  • 谁在回答Ticket

With the Agent Collision Detection feature, you will never have to worry about sending a repetitive reply. Working with the To-solve algorithm, collision detection makes sure that Agents don’t open a ticket which is already being worked on.

Scared of erasing your colleague’s work?

LiveAgent’s collision detection features will alert you whenever you attempt to answer a chat or ticket that’s already being worked on. Try it today.

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