防止代理处理同一 Ticket。LiveAgent 将显示谁在查看并回复Ticket。
![Agent collision detection](https://www.live-agent.cn/wp/urlslab-download/120e2fe1cc1926792639e9cf59cbccaf/Mockup-Agent-collision-detection-1.png)
LiveAgent 显示:
- 谁在查看Ticket
- 谁在回答Ticket
代理冲突检测功能是 LiveAgent 支持票证软件的重要且强大的部分。您永远不必担心发送重复的回复。与“解决”算法配合使用,冲突检测可确保客服人员不会打开已在处理的工单。
Scared of erasing your colleague’s work?
LiveAgent’s collision detection features will alert you whenever you attempt to answer a chat or ticket that’s already being worked on. Try it today.
The article discusses the importance of customer service and various tools and technologies used in call centers. It explains the concept of automated customer service and its benefits including faster response time, improved workflow, and increased customer satisfaction. The text suggests four methods for automating customer support processes, including preset messages and email templates. It emphasizes the need for a balance between automation and personalized customer experiences.