防止代理处理同一 Ticket。LiveAgent 将显示谁在查看并回复Ticket。
LiveAgent 显示：
- 谁在查看Ticket
- 谁在回答Ticket
With the Agent Collision Detection feature, you will never have to worry about sending a repetitive reply. Working with the To-solve algorithm, collision detection makes sure that Agents don’t open a ticket which is already being worked on.
Scared of erasing your colleague’s work?
LiveAgent’s collision detection features will alert you whenever you attempt to answer a chat or ticket that’s already being worked on. Try it today.