什么是自定义状态?
已打开、已解决、新的、已关闭等。这些是默认的工单状态,反应了工单的解决状态。客户和客户代表都可以看到这些状态。企业各不相同,它们的流程也有所区别。因此在某些情况下,企业需要特殊的工单状态。
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