什么是自定义代理角色?
当 LiveAgent 内添加了新用户时,需要定义他/她的角色。角色决定代理的职责和可能性。在 LiveAgent 您可以选择默认角色。
用户的默认角色类型有所有者、管理员和代理。
但是某些客户代表负责处理特殊询问,需要为他们单独定义角色,也就是创建自定义代理角色。
LiveAgent 还未推出自定义代理角色功能。
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