什么是未分配的Ticket?
Ticket可以通过另一个代理或使用自动化规则从其处理程序来手动取消分配。在某些情况下,Ticket最好保持未分配,但仍然属于部门或被做好标签。
代理可以通过“转移”功能取消Ticket,选择“转移到部门”,发送到:未分配。

Expert note
未分配的Ticket指手动取消分配或使用自动化规则取消分配的票务系统请求。代理可通过转移功能将其发送回未分配状态。

Using Contact Groups to Answer VIP Customers Faster
The Contact groups feature in LiveAgent allows separating special customers from standard ones, such as VIP customers who need higher priority. By creating a group and adding the customer to it, a rule can be set up to trigger when a special customer opens a ticket, allowing agents to handle it faster or move it to a special department. Other articles and features of LiveAgent are also discussed.